How you can easily return your MCR rentals.

A prepaid return shipping label is included with each rental package. Place the return labels over the old shipping labels and use the zip ties provided to securely close each package. Please return the rental to UPS on the last day of the rental period by taking the packages to a UPS ship center or scheduling a UPS pickup. If the return shipping label(s) are not activated on the date due back then the rental will automatically be extended for the same period of time as the initial rental.

There are 3 ways to return your rentals:

  1. UPS Drop-off

You may drop off the packages at any UPS Office or authorized ship center by locating one at or calling 1-800-PICK-UPS (1-800-742-5877).

  1. Use an Existing UPS Pick-up

If “UPS pick-up service” was ordered for your rental, leave the packages with the return labels affixed at the delivery location where a UPS driver can retrieve them. MCR Rental Solution schedules UPS to come for the packages the day after your event ends. While some businesses have daily UPS pickups, often these are express and will not take Ground packages. Please check with your location to ensure a Ground service is available. 

  1. Schedule a UPS Pick-up

If “UPS pick-up service” was not ordered for your rental and a pickup is desired, schedule a free UPS pickup at or by calling 1-800-PICK-UPS (1-800-742-5877). When prompted indicate you need to “schedule a PRP pick-up” and be prepared to provide the tracking number of the return label.



Please note the following considerations for UPS pickups:

  • UPS Ground does not offer same day pickups, you’ll need to schedule a pickup at least one day in advance.
  • UPS Ground pickups occur Monday-Friday 8am-8pm.
  • When scheduling a pickup, make sure to record the PRP number for your records.

Don’t hesitate to call us!

If you have any issues with your return please call Event Support (800) 813-9629.